cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
91
Flag Post

Toner almost empty message after having printed 417 of 2800 pages on HP LaserJet Pro MFP M148dw

HP Recommended
MFP M148dw
Microsoft Windows 10 (64-bit)

Using an official HP 94X (CF294X) toner that has a capacity of 2800 pages I'm already getting a toner is almost empty message on my MFP M148dw. This simply cannot be true--we only print regular letters, no stuff that would use a lot of toner.

I have already installed the lastest firmware for my printer: 20201023 but this has not solved the issue.

How could I make this erroneous message disappear?

3 REPLIES 3
HP Support Agent
HP Support Agent
17,340 17,339 1,160 1,378
Message 2 of 4
Flag Post
HP Recommended

@rbeuker, Welcome to the HP Support Community!

 

Do the cartridges show low ink in the ink level monitor, or are they actually running out of ink as evidenced by deteriorating print quality? 

  

There are a few things to prevent excess ink usage: 

  • The printer should always be plugged into a live outlet.  If you use an external switch such as an outlet switch then more ink will be used at each startup. 

  • Do not run cleaning cycles from the computer's toolbox or the printer's front panel.  These are rarely needed (perhaps once for each half dozen cartridges) and will use ink. 

  • Printing in Draft mode may have acceptable quality while providing about 2x the pages of Normal or Best modes.   

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello Kumar,

 

>> Do the cartridges show low ink in the ink level monitor, or are they actually running out of ink as evidenced by deteriorating print quality? <<

 

This is not an inkjet printer--it's a Laserjet Pro MFP M148dw printer with an official HP 94X (CF294X) toner and firmware 20201023.

The display shows a warning that the toner is empty. But it really is not empty.

I have only printed 417 pages using this toner cartridge HP 94X (CF294X) and should be able to print up to 2400 more pages with this toner cartridge HP 94X (CF294X). Print quality is not deteriorating at all.

 

Is there a solution for my problem? Is this a known issue with the Laserjet Pro MFP M148dw printer?

Thanks!

Ronald

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,340 17,339 1,160 1,378
Message 4 of 4
Flag Post
HP Recommended

@rbeuker

 

This seems like a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation