Two issues - one that has changed the default for printing, the other saving scans

[musicchick]

Recently I have had an issue when I am going to print a document.  It defaults to the fax.  I have never used the fax so can't understand why this would be happening.  It has always defaulted to HP Photosmart 7520 series.  How do I get the default back? 

Next issue:  I want to scan a picture and save it to the computer.  I choose the "computer"  It attempts to scan and comes up with this error:  "no connection  No computer is connected.  See printer help and documentation to troubleshoot the connection"  Sometimes  there  is a popup on the computer screen that says to choose my photo program but most of the time I just get the error message on the printer screen.

[greenturtle]

Hi,

Thanks for using the HP forum.  Please follow these steps to resolve your issues.

Issue 1: Set as Default printer :

1. Go to Control Panel > Device and Printers  and Right click on your printer

2. Set to Default and make sure you select the non FAX printer!

Example is shown below:

Issue 2 : Scan to Computer

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/51994...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)


Scan to Computer
https://goo.gl/Ob5wp5

Hope that helps!

[musicchick]

Okay, I was able to set the default printer part. 

I did this part also:

Issue 2 : Scan to Computer

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/51994...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

This is the part I don't understand.  You say to click on the printer Icon on my desktop.  All I have on the decktop is HP Print and Scan Doctor.  

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

[greenturtle]

Hi,

If you have installed your printer's FULL feature software successfully, there should be an icon on the desktop.

Were there any errors in the installation?

Thanks.

[musicchick]

I did not get any errors.  The only HP icons on the desktop are HP Support Assistant and the HP Print and Scan Doctor.

[greenturtle]

Hi,

Assuming that you have installed the FULL feature software, go to:

1. Start > HP > HP Photosmart 7520

2. Click on HP Photosmart 7520

This should bring up the HP Printer Assistant.

Follow the steps to enable "Scan to Computer"

(If you have not installed the FULL feature software, please download and install it)

Thanks,

[musicchick]

I am at the Assistant.  I clicked on the "scan a document or photo" and nothing happens. 

I am going to return in the morning.  So, won't be back until at least 8 am Central

[musicchick]

What would happen if I delete all the HP:

HP update 8/6/2015

HP Photo Smart 7520 series Basic Device Software

HP Photo Smart 7520 series help

HP Photo Creations

I do have the original disk - version 28.8

I purchase this computer in May of 2015.   Windows 7 was the original.  Later when the Windows 10 was ready for the free download I decided to download.  What a mistake.  I got rid of it and went back to the Windows 7.  Is it possible that the software is still in Windows 10 mode or doesn't that make a differenc?  It is just strange

Should I also delete the two downloads from last night?

[greenturtle]

Hi,

You can delete all the HP Software and then start to install again.

It has worked for others.

Hope that helps.

[musicchick]

Praying that this works.  So anything that says HP (I don't have a HP computer) including HP Support solutions Framework, HP Suport Assistant, and all the ones that I posted before?  I will do all of these and pray for the best. 

Will let you know if this works.