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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Un-suspend Instant Ink Account

Create an account on the HP Community to personalize your profile and ask a question
06-19-2017 09:27 AM
I need to re-activate my instant-ink account -- i was told I could do this at any time; unfortunately I cannot find the e-mails I had for this... and it is very frustating that I cannot find a phone # for phone support. Of course, printer will not run on the instant-ink cartidges now... help! and thank you.
06-19-2017 09:59 AM
Hi,
What country are you in?
If you use the link below and know the email that you used to subscribe to instant ink originally, then you should still be able to login to your account and re-activate it from there.
https://instantink.hpconnected.com/ie/en/r
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
12-29-2017 04:02 AM
12-30-2017 02:58 PM
Hi @richjhnb,
I reviewed the post.
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a terrific week ahead. 🙂
DavidSMP
I am an HP Employee