Unable to Print from Microsoft Laptop

[Kam_UK]

I am unable to print from both my windows based laptop. 

The printer just does not respond. I can see the item in the print queue. 

I am however able to print from my daughters Chrome book or from iphone. 

I have deleted and re-installed the printer. I have also used the HP Print and Scan Doctor.

Any ideas on how to fix this?

[sandytechy20]

@Kam_UK

Welcome to the HP support community.

I understand that printer is not responding while printing, I am glad to assist you.

Did you uninstall the printer from the root level, before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app 

Click here to download.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kam_UK]

Hello,

Thanks for this but unfortunately it does not work. I tried this several times.

Any other ideas?

Thanks

[sandytechy20]

@Kam_UK

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.