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‎08-04-2021 05:04 PM

HP Recommended
Product: HP LaserJet 100 colorMFP M175nw
Operating System: Microsoft Windows 10 (64-bit)

I recently updated my WiFi, and since the update I've been unable to Scan through the HP Scan app.  I am able to scan through the Windows Scan app, but lets be honest that's garbage as I can't control the name of the file and can't scan and join different scans together.

 

What I've tried:

  • Removing and reinstalling the HP Smart app
  • Removing the Printer from my Computer completely
  • Uninstalling and reinstalling the latest Printer Drivers (reboot in between)
  • When I add the Printer to the HP Smart app I always do so by searching directly for the IP address so it isn't using the Wireless Direct Printing
  • Using the HP Print Doctor App, which tests everything and it all works perfectly (most importantly scanning)
  • All combinations of the above

It's driving me nuts, the issue seems to be specifically the HP (not very) Smart App.  Why would scanning work in 2 other apps but not this one?  Prior to changing the network (Google Nest WiFi) it used to work just fine.

Category:
1 person had the same question
2 REPLIES 2

‎08-09-2021 11:20 AM

HP Recommended

@ChrisMrSpot

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎08-19-2021 02:19 AM

HP Recommended

I've sent through the requested information a couple of weeks ago and unfortunately still haven't heard anything?

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