Unable to connect printer to computer

[mniederer]

Downloaded the software and driver fine.  Printer is connected to network, signal strength is good.  Turned firewall off.  Add printer device in setting on HP Pavillion laptop - printer is listed, but when I try to add it, error says, "Status Unavailable."  This is the second exact same printer I've bought and both have had issues.  The first one died because it said to replace the printhead - which costs about the same as a new printer - so I bought this printer and now I can't get it connected to my laptop.  I've tried wireless and through a USB.  No go.  SO frustrating!  Any ideas?

[Barachiel]

Hi @mniederer ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Follow this link and install the full feature driver software.

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉

[mniederer]

I followed your instruction but it did not work.  It goes through the network configuration, then searches for network printers, but doesn't pull mine up. 

I selected My Printer Isn't Listed and entered the IP address and searched again, but it still doesn't show it. 

i tried connecting with Ethernet and USB respectively, but it still doesn't pull it up.

I printed the HP Network Configuration Page and verified that my network is listed. 

I verified that the printer and the laptop are both connected to the same network. 

I turned off the firewall, but it still doesn't show it.

I have refreshed the list andgone back and tried the network search again, but it still isn't showing.

Any ideas?

[Barachiel]

Hi @mniederer ,

Thank you for responding,

It's great to have you back 😉

follow these steps to reset the printer. Once it is done, perform the root level installation I referred you earlier. 🙂

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[mniederer]

The printer is now listed and set as default; however, it shows it is offline.  How do I bring it online?

[Barachiel · Accepted solution]

Hi @mniederer ,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Follow this link and perform the steps in the given order. 🙂

Best regards,

[mniederer]

It's working!  Hooray!!!  Thank you so much for your help today.  I really appreciate it!  🙂

[Barachiel]

Hi @mniederer ,

😉 Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

[passm]

After spending an hour trying to fix this problem myself, I tapped into your guidance, and it is fixed!  THANKS