Unable to print PDFs following latest Microsoft update

[Falcon12]

Even after reinstalling my printer and getting HP updates, I am unable to print PDF documents. The print screen shows this message: "Your printer experienced an unexpected configuration problem. 0x8007007e" I first noticed this problem several days after updates from Microsoft were installed.

[asmita6658]

Hi @Falcon12

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
15) Click on the downloaded file and follow the on-screen instructions.

You may also refer to this document - HP Printers - Cannot Print PDFs from Adobe Reader (Windows)

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Falcon12]

Thank you, asmita6658, for trying to help me resolve the problem of not being able to print PDFs. As it turns it, PDFs aren't the only documents that won't print on my HP ENVY 4512; only Word documents will print. I have not tried to print from other Microsoft applications such as Excel.

I was able to get through Step 8 of your instructions below but then received this message: 

The following package(s) can not be deleted:
hpygid20.inf (x64)
This package contains the following driver(s) that are in use:
HP ENVY 4510 series; This driver is used on:
HP ENVY 4510 series (Network)

The following driver(s) can not be deleted:
Driver HP ENVY 4510 series (x64) is in use. It is used on:
HP ENVY 4510 series (Network)

I tried removing first the printer, then the printer and package, but without success. Ideas?

Thanks!

Asmita6658's response to my initial query follows  below:

Hello Falcon12,

asmita6658 has mentioned you in a post!
Visit https://h30434.www3.hp.com/ and join the conversation below:
Subject:
Re: Unable to print PDFs following latest Microsoft update
Author:
asmita6658(HP Support Agent)
Date:
04-24-2019 08:31 AM

Hi @Falcon12

Welcome to the HP Support Community.

Try these steps -

Step 1 HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor

Step 2 Re-install the printer drivers -
1) In the search box, type and open "Uninstall a Program".
2) Look for HP Printer software.
3) Right-click to uninstall.
4) In the search box, type and open “Devices and printers”.
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6) Open the run command with the "Windows key + R" key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
😎 Click on the "Drivers" tab.
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10) Select Ok.
11) Select Apply and Ok on the Print Server Properties windows.
12) Close Devices and Printers Once the software and drivers are removed.
13) Restart the computer.
14) Download and install the software and drivers from here.
15) Click on the downloaded file and follow the on-screen instructions.

You may also refer to this document - HP Printers - Cannot Print PDFs from Adobe Reader (Windows)

Let me know how that goes.

[Falcon12]

Thank you, Asmita, for trying to help. I got through #9 in Step 2, but the computer would not allow me to go any further. Here is the message I received:

The following package(s) can not be deleted:
hpygid20.inf (x64)
This package contains the following driver(s) that are in use:
HP ENVY 4510 series; This driver is used on:
HP ENVY 4510 series (Network)

The following driver(s) can not be deleted:
Driver HP ENVY 4510 series (x64) is in use. It is used on:
HP ENVY 4510 series (Network)

It appears now that the only documents I can print are those in Word. I have not tried to print from other Microsoft applications such as Excel.

Ideas?

Thanks!

[asmita6658 · Accepted solution]

@Falcon12

Try these steps to restart the print spooler - 

1) Turn off the printer using the power button.
2) Search Windows for run, and click the Run Windows application in the list of results.
3) Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4) Right-click Print Spooler and select Stop.

5) After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6) Delete all files inside the PRINTERS folder.
7) Restart your computer.
8) Turn on your printer.

You may also try step# 3 and 5 from here.

Keep me posted.

[Falcon12]

Asmita, the suggestions this time worked. After following the steps you outlined, I was then able to complete the original steps and download the software needed for the printer to print again. It now prints PDFs just fine. Thank you much!

[asmita6658]

@Falcon12

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!

[Falcon12]

I spoke too soon. I cannot print from Outlook or from websites.

[Falcon12]

I need to clarify my post from a few minutes ago: If I am working from my computer, I cannot print from Outlook or from websites. However, if I am working from my Smartphone, I can print from Outlook and from websites. 

[asmita6658]

Hi @Falcon12

Are you able to print the documents that are directly saved on the computer's hard drive? 

Also, run the HP Print and Scan Doctor. 

Let me know.