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‎12-02-2020 04:19 AM - edited ‎12-02-2020 03:28 PM

HP Recommended
Product: HP Laserjet MFP M28w
Operating System: Microsoft Windows 10 (64-bit)

For some reason, I am unable to setup my printer correctly and print from a specific Laptop, running Windows 10 - Home Edition, 64 bit.

 

I am printing successfully from a number of other devices, but not from this laptop. 

 

I have tried uninstalling / reinstalling everything, removing old drivers via printui /s, installing via means of the HP Smart. Every signle time the installation completes, the printer is being recognized but I always get an error "Could not print on ... " and in the printer queue I get a generic ERROR. I tried using the doctor app to no avai. 

 

Any suggestinons as to how to troubleshoot the issue ? 

Category:
1 person had the same question
1 REPLY 1

‎12-02-2020 03:28 PM

HP Recommended

I successfully resolved this by manually adding a Standard TCP Port, via the Printer Properties panel, Ports pane and enabling Printer Pooling.

 

The port should point to the printer's IP.

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