Unable to print

[releep]

Printer panel is showing question mark

[Sneha_01]

Hi @releep,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the printer panel is showing a question mark, it typically indicates that the printer is experiencing an issue or that there is an unclear status. Here are some troubleshooting steps you can follow:

1. Check Printer Connections

• Ensure that all cables (USB or network) are securely connected.
• If you're using a wireless connection, check that the printer is connected to the correct Wi-Fi network.

2. Restart the Printer

• Turn off the printer, unplug it from the power source for about a minute, then plug it back in and turn it on. This can reset the printer's status.

3. Check for Error Messages

• Look for any error messages or warning lights on the printer panel that might provide more details about the issue.

4. Check Ink and Paper Levels

• Make sure there’s enough ink in the cartridges and that there’s paper in the tray.
• Sometimes low ink levels or an empty paper tray can cause the printer to show an unclear status.

5. Run Printer Maintenance

• Use the printer’s built-in maintenance options to clean the print heads and align the cartridges.

6. Update Printer Firmware

• Visit the HP support website to check if there are any firmware updates available for your printer model. Keeping the firmware up to date can resolve various issues.

7. Reset the Printer

• If your printer model supports it, you can perform a factory reset. Refer to the user manual for instructions, as this will return the printer to its original settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support