• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-02-2023 02:41 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: iOS

I am using my ipad with iPadOS 17.02. I attempted to print a document in Apple Pages, when I chose ‘Print’ it showed “No Printer Selected” so I clicked on it, then, selected the HP OfficeJet 8020 series [E7EAD9], it loaded the printer but said “Gathering printer information“, then it went back  to “No Printer Selected” status. I have tried everything I know, including  turning the printer off, waited a few minutes and then turning it back  on, I logged out my Hp account in the HP Smart app, then shutdown and restarted my iPad, then opened the HP Smart app and logged back into my HP account. I  even turned on Direct Print, nothing is working. Before iPadOS 17.02 was installed I  was sending documents to the printer with no problems. 

Any ideas on what the problem could be?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.