Unexpected printer error stopping my wifi connection

[Smokeythesalmon]

This is a brand new printer which I set up and connected to my wifi then walked away until I needed to use it. Well today when I need to use it it won't print. It says it's offline and not connected to the wifi. So then I proceed to do all the crap associated with testing the router,  unplugging everything,  resetting/  updating the computer. My internet test through the printer says my connection to the internet is excellent. It's just not connected through the printer.  Ok. So I go to re set everything up again and when i try to connect the printer it says there is an unexpected error with no options to try and fix it. I try on my phone and it says I can't connect either..... I'm out a brand new printer now that I haven't even gotten to use once unless I can fix this problem. This is all through the hp smart app.

[Kumar0307]

@Smokeythesalmon, Welcome to the HP Support Community!

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

• Make sure the printer and the PC/phone are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC/phone should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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