Use SETUP Cartridges Error Message

[Teal_Fire3]

"Use SETUP cartridges that came with your printer" message shows and won't go away after replacing ink cartridges.  I used 910 XL ink and have since purchasing printer in 2020, which has worked flawlessly until today.  I've unplugged it, reset router, checked paper levels and rechecked ink cartridges (won't even measure levels for new cartridges now).  At a loss. 

[Echo_Lake]

@Teal_Fire3

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen.

Let's try these steps to resolve the issue: 

Step 1: Check the cartridge labels and make sure the cartridges are seated properly in the carriage.

1. Turn on the printer, and then open the door or lid to the cartridge access area.

2. Wait until the carriage is idle and silent before you continue.

3. Check if the cartridges have 'SETUP' on the label.

   • If your new printer did not come with SETUP cartridges, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

   • If SETUP cartridges are installed, or you installed new cartridges and got the error, continue to the next step.

4. Push in the tab on a cartridge, and then lift it out of the slot.

   

5. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

   

6. Repeat these steps to remove and reinsert the other cartridges.

7. Close the door or lid to the cartridge access area.

Step 2: Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

If the error persists, please reach out to the HP Support team in your region regarding the service options for your printer. 

Hope this helps! Keep me posted for further assistance.

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