'Use SETUP cartridges' error on printer, need help!

[werkus]

Hi,

I am having this same issue. I notice on the forum it was resolved via private message - if anyone knows a solution to the problem, I would be very grateful. This printer was already set up 2 years ago with the setup cartridges, now suddenly I am getting the message to "use setup cartridges" for all the colours, with no previous alert about there being any problem with the cartridges, not even the ink levels. Everything was working fine and then this message. Anyone got any advice? Much appreciated!!!

Suzanne

[peakprfrmr]

I have the same thing on a OfficeJet 6830.  Anyone figure it out?

[BaiaVieira]

Hello from Portugal!

If you still have the printer with this problem bear in mind that YOU CAN USE IT WITHOUT "SETUP CARTRIDGES".
According to HP, Setup Cartridges are used only for calibration, (most of the time) they have the same capacity as a standard pack, but the embedded chip as signal that marks them as special cartridges.

If the printer was reset to a factory condition (most likely), it expects those cartridges but you can enter the Support Menu (hidden) and clear the bit that signals the printer to perform that calibration and it will resume working after the alignment page.


In short:
(As always, do this at your risk)

1) Go to SUPPORT MENU (see video),
2) System Configuration Menu
3) Ink initialization status
4) Change from "Set" to "Clear" <<<<
5) Exit by pressing X several times
6) Turn printer OFF/ON

http://youtu.be/NOKzWZvUkaI

[realdammy]

Hi,
Thank you for your response. However my printer is phtosmart 6510 how do I access the support menu? The video in the link was for some other printer model

[BaiaVieira]

Have you tried the sequence shown in this video?

It appears to be the equivalente for your printer.

https://www.youtube.com/watch?v=WVobkltXjbk

[realdammy]

Thanks

[Ochuko]

This is the best solution I have received on this issue. Thank you.

[Nivrutti]

Solved:

Use Set Up cartridges.
My case,
I was getting "printer head missing" error
Solution: Its hard or impossible to repair printer head so better buy new one...excuse me..(its costlier and are not available locally so better buy new non hp printer[lesson learned]...coz its spare parts including ink cart. are costlier that whole printer)...still i dont want to give up..so i bought online from hong kong to india.
Printer head missing error gone...

New error: use SET UP cartridges to complete setup
Tried full factory setup..but all goes in vein. Took my printer nearest hp service center..but they dont have demo cartridges that company provides them for error resolution...he suggest me to buy new fresh cartridges, thank God i did not trust him, but i trust google and found that..new cartridges will never work for set up..

[Lesson learned 2: Never throw out your old usable stuff specially small electronic stuff, never know at what time it will help full to you]

1. I took out my setup cartridges that i ve received with printer.. cleaned them. And mounted on new printer head.

2. Switched on printer, go to factory setting menu and then go for semi setup( partial setup). You will get error keep pressing ok button..make sure all cartridges should be detectable to printer...irrespective of blah blah error.

3. At end of setup, switch off your printer and unplug for one minuit. Post honeymoon time of one minute plug it again and long press printer power button to directly go to factory setting main menu.

4. This time again go for semi setup. Complete the setup system will still give you error saying that cartridges are used or deployed. That's fine go and press OK. System should start configuring or preparing your printer with lapsed time.. And then asked for alightment paper print.

5. If not repeat the semi setup again.

Hp photosmart b110a all in one