Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-31-2017 05:46 PM

HP Recommended
Product: HP OfficeJet Pro 6978 printer
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon, everyone:

 

My wife recently purchased a new HP OfficeJet Pro 6978 printer for me. (It was a birthday surprise!) What I would like to know is if the HP OfficeJet Pro 6978 printer will accept and use non HP printer cartridges (i.e., Cartridge World, etc.) in this printer? If this HP OfficeJet Pro 6978 printer will not accept non HP printer cartridges then I am taking the 6978 back to the store where my wife purchased it!! Thank you, very much, for your time and help.

 

Doug Olson

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2017 09:05 PM

HP Recommended

Hi,

The printer will accept and use non-HP cartridges as long as those have an original HP Chip, Cartridges using a non-HP chip may not work, and those that work today may not work in the future.

 

You may find more about Dynamic Security in the folloing document:

https://support.hp.com/us-en/document/c05310148

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-31-2017 09:05 PM

HP Recommended

Hi,

The printer will accept and use non-HP cartridges as long as those have an original HP Chip, Cartridges using a non-HP chip may not work, and those that work today may not work in the future.

 

You may find more about Dynamic Security in the folloing document:

https://support.hp.com/us-en/document/c05310148

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-01-2017 10:11 PM

HP Recommended

Good evening, Shlomi:

 

Thank you, very much, for reading my post and answering my question. I truly appreciate your time and help!!

 

Doug Olson

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.