VAT invoice

[cielconsult]

How do I print out the VAT invoice for the 'additional pages' charge that i've incurred? It s not obvious and there's no facility to do this on the 'billing' section of my account.

[Dragon-Fur]

@cielconsult

If you can view the invoice on the screen:

• Download the document to your computer as a PDF file > Print that

• Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

For Instant Ink support...

Please contact Instant Ink Support / HP Tech Support in your region, chat (as available) or talk to a “live person” and ask for help.

If you like, start at the Top Solutions link (below).

NOTE:

If the phone number(s) or contact information provided below do not work for you, please see your Terms of Service contract document for additional contact options in your region.

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Instant Ink - HP Technical Support

In USA or Canada,

Call Cloud Services (normal business hours): 1-855-785-2777

Not sure where to start?

HP Instant Ink – Top Solutions

HP Instant Ink, Sign-up, Information, and FAQ

Scroll down on page or click Three vertical white dots on blue background > top right of page

FAQ includes “Is my printer eligible for HP Instant Ink?”

HP Instant Ink - Terms of Service

Lots of information, including definitions –- What is a page? -- and contact options

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive your Instant Ink cartridges

HP Connected , ePrint, and Print Applications

Website Support Page > Troubleshooting, How-to, Video Tutorials

HP Instant Ink

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

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In UK

HP Support: 0207 660 0596 (Specify help for Instant Ink)

HP Instant Ink - UK - Overview / FAQs,  HP Instant Ink - UK - Terms of Service

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Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

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Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of Webpage)

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[cielconsult]

There is no invoice to view!! I just have one line in the account history that reads ‘7 additional page sets of 20 pages @ £7!

[Dragon-Fur · Accepted solution]

@cielconsult

If you cannot view the document on the screen and you cannot download it, it is unlikely you can print it.

It was not made clear what kind of VAT charge -- if you are asking about your Instant Ink account (or other HP related account), call your regional HP Support for help.  (Links / information in previous post.)

If the charge is for an account not related to HP - contact the institution that charged the account.

If you feel the data should be visible when you log into the account, try a different Browser and check for any difference.

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