• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-19-2020 03:47 PM - edited ‎09-19-2020 04:24 PM

HP Recommended
Product: HP LaserJet Pro 200 color Printer M251
Operating System: Microsoft Windows 10 (64-bit)

My printer was working fine last weekend and then this weekend will not connect to the network.  I keep getting the error WPA authentication method on your HP printer has been configured to a non-default setting. 

I can connect to the network it is unsecured with no problems but not when it is secure.

 

I have a Verizon Fios router

 

Please help!

 

Thank you

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2020 10:47 AM

HP Recommended

My problem was fixed today by Verizon Fios support.  During an update for the router the SON Self-Organizing Network was enabled and it was blocking my printer.  I disabled it in the My Fios app and reconnected the printer and was able to establish a connection. Thank you

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎09-19-2020 04:38 PM

HP Recommended

If you can connect to  unprotected network that means communication is working. Likely the password/passcode has either been changed or corrupted and you will need to reenter the passcode that is used to connect to your wireless.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-19-2020 10:54 PM

HP Recommended

Hi,

Please make sure your printer firmware is up to date:

https://ftp.hp.com/pub/softlib/software13/COL44532/lj-108129-8/M251_color_Series_FW_Update-20150212....

 

Additionally, I would check with Verizon what security settings may be changed with the latest update for FIOS, it seems there were some security changes as reported by multiple users:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8600-amp-8610-are-not-connecting-to-wire...

 

For example, if it may add WPA3 authentication, this is not supported by the printer which supports WPA1/WPA2.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-22-2020 01:55 PM

HP Recommended

Thank you

My firmware is reading 20150212 so it is up to date.  So I am guessing it has something to do with Verizon security.  What should I do.  I am a teacher and I need my printer.  Thank you

Was this reply helpful? Yes No

‎09-23-2020 10:07 AM - edited ‎09-23-2020 10:09 AM

HP Recommended

I suggest contacting Verizon and check what can be done, it seems to be caused due to any router configuration issue since the last update, or temporarily connect the printer with USB cable to the PC or with an ethernet cable to the router.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-23-2020 10:47 AM

HP Recommended

My problem was fixed today by Verizon Fios support.  During an update for the router the SON Self-Organizing Network was enabled and it was blocking my printer.  I disabled it in the My Fios app and reconnected the printer and was able to establish a connection. Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.