Warranty registration problem for replacement D4160

[Condottiere]

I just got mint condition unopened D4160 replacement for one that no longer works, but I cannot register it, as it says "warranty is expired". The old one's warranty expired years ago, but I thought I could register the replacement. Is this due to the product being no longer in production? I'm guessing this was store overstock, due to the condition of the box, but the printer was still wrapped with tape still on it - still sealed AOL CD😀 and ink cartridges with a 2007 expiration date. The serial numbers are different.

This isn't really an issue, as the the previous D4160 lasted for 10 years and I hope this one lasts as long, so warranty will be pointless, but I'm curious.🤔

[praveen196]

@Condottiere Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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