We are using the same paper we always use. Printer says wrong size and spits out blank page.

[Elizabead]

We tried to print a page off my desktop. It is wireless. The printer wouldn't print and had an error message that the paper was mismatched. We are using the same paper as always. It spit out a blank page and then showed the same message. We tried resetting the printer and also cleaned the rollers. We can make a copy by placing paper in the top tray. It pulls paper from the main tray with no error message and prints fine. After that worked, we tried again to print a document straight from the computer. We received the same error message, mismatched paper. HP Smart also says mismatched paper. Our printer is a few years old, maybe it's just done? Any advice would be appreciated. We don't know a lot about computers, so please explain in detail.

Thank you

Elizabeth Holt

[Kuroi_Kenshi]

Hi @Elizabead,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[speedmonkey]

Thank you for responding. Our printer is the HP Envy 6400 series.

If we put a page to copy in the document feeder, the thing on top, it prints just fine. But when we try to print from the computer, it says, "Error, mismatched paper." We bought an Epson printer to try it out. We can print fine from the computer with it.

[Elizabead]

Thank you for responding. Our printer is the HP Envy 6400 series.

If we put a page to copy in the document feeder, the thing on top, it prints just fine. But when we try to print from the computer, it says, "Error, mismatched paper." We bought an Epson printer to try it out. We can print fine from the computer with it. Our computer is at least 4 years old. It is an HP Desktop with Windows 11.