What is causing the error code B305ED09 on my HP OfficeJet Pro 9018 printer and how do I fix it?

[Linda19651]

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Original topic URL: What is causing the error code B305ED09 on my HP OfficeJet P... - HP Support Community - 8512339

Reply:

I have this error message, and replug, and it works once, but it just keep doing over. What to fix this?  Thanks.,

[Raj_05]

Hi @k9409,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code B305ED09 on an HP OfficeJet Pro 9018 printer typically indicates a printhead problem. This could be caused by a variety of issues, such as a clogged printhead, a malfunctioning printhead, or an issue with the printer's firmware.

To fix this issue, you can try the following steps.

• Restart your printer: Turn off your printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
• Clean the printhead: Use the printer's cleaning utility to clean the printhead. You can access this utility through the printer's settings menu or software.
• Replace the printhead: If cleaning the printhead doesn't resolve the issue, you may need to replace it. You can purchase replacement printheads from HP.
• Update the firmware: Make sure that your printer's firmware is up to date. You can check for firmware updates through the printer's settings menu or software,

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Raj_05]

Hi @k9409,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support