When I click "print" nothing happens, but I get a message "very unresponsive."

[alex19311]

I put in fresh ink cartridges, the automatic printout came through, but when I went to copy it from the scanner there was no response.  I tried printing from several apps, no response.  In the printer box on the screen a message came up sometimes saying "extremely unresponsive."  All the proper lights are on, I unplugged and restarted everything. I reloaded the [rinter ("Add Printer")

[VikramTheGreat · Accepted solution]

Hi @alex19311,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when your HP printer becomes unresponsive right after installing fresh ink cartridges. Let's walk through the steps to get things working again.

Step-by-Step Troubleshooting for an Unresponsive HP Printer

1. Power Reset the Printer

• Turn off the printer using the Power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cord directly into a wall outlet (not a surge protector).
• Turn the printer back on.

2. Check Ink Cartridge Installation

• Open the cartridge access door.
• Ensure each cartridge is fully seated in its slot.
• Remove and reinsert each cartridge to confirm proper contact.
• Clean any visible debris or adhesive from the cartridge vents using a pin or paperclip.

3. Check for Printhead or Ink System Errors

• If your printer uses a removable printhead, reseat it carefully.
• If the error persists, try installing a new set of cartridges (preferably genuine HP ones).

4. Reinstall the Printer

• Go to Settings > Devices > Printers & Scanners.
• Remove the printer from the list.
• Click Add a printer or scanner and follow the prompts to reinstall it.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[alex193111]

I had done every thing you suggested, but it was re-installing the printer that did the trick.  Thank you!!

[VikramTheGreat]

Hi @alex193111,

That's great to hear, I'm really glad reinstalling the printer solved the issue! 🎉
 

If you run into any other problems or need help optimizing your printer, feel free to reach out anytime. Happy printing! 🖨️✨

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat