When I go to print my Document, there is no text in my Print Review! How do I fix it?

[SunnySandy]

When I go to Print Preview, there is no text on the document! what do I do?

[praveenbv]

Hi@SunnySandy,

Welcome to the HP Support Community!

I see you have the HP ENVY 5000, and I understand you do no have the Print Preview option available. The newer versions of the HP printer driver do not include the Print Preview option anymore; however, there is a workaround that should resolve your issue. Please follow the steps below to assign an alternate driver. 

How to add an Alternate Driver:

1. Click on your Start menu
2. Select Devices and Printers
3. In the Devices and Printers folder right-click on your 6968 and left-click on Printer Properties
4. Left-click on the Advanced tab
5. Left-click on New Driver
6. When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
7. Select HP as the Manufacturer on the left
8. Select Deskjet 6980 as the printer on the right. If Deskjet 6980 doesn't appear then select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
9. After selecting Deskjet 6980 hit next to complete the New Driver Wizard
10. Under the Printer Properties window select 'Apply' but don't hit OK
11. Select the General tab
12. Rename your printer back to HP Officejet 6968
13. Hit OK
14. Lastly, right-click on your HP Officejet 6968 one more time and left-click on Printing Preferences
15. Left-click on the Paper/Quality tab
16. Left-click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
17. Next, click on the Finishing tab and check the box for Show Print Preview
18. Hit Apply and OK

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!