When I select Get Supplies in HP Smart, I get the error - Missing string: HTTPError_Title

[Colin2010]

I'm trying to install InstaInk. The instructions say to launch HP Smart and click Get Supplies. When I do this, I get the errors:

Missing string: HTTPError_Title

Missing string: HTTPErrorWithRetry

The printer is connected to the internet and I'mn logged onto HP Smart.

[Kumar0307]

@Colin2010, Welcome to the HP Support Community! I’m here to help.

Could you kindly elaborate on the issue? Is the printer enrolled in Instant Ink?

If yes, you do not have to order inks, it will be automatically sent to you when the printer requires them.

If the printer is not enrolled in Instant Ink and if you wish to enroll, refer to - Enrolling in HP Instant Ink

If you want to order regular HP inks, you may purchase replacement cartridges and other supplies from the HP Store or local retailers.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Colin2010]

I am trying to enrole my printer into Instant Ink.

As per the instructions here: https://support.hp.com/hk-en/product/hp-instant-ink-series/5264756/document/ish_3259776-1993270-16, I have installed the Smart App on my PC and clicked Get Supplies. At this point, I ge tthe error.

Many thanks

Colin

[Kumar0307]

@Colin2010

Try reinstalling the HP Smart app from Microsoft Store and check if that helps.

If not, you may go to - https://instantink.hpconnected.com/us/en/l/v2 and sign up from here.

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Colin2010]

I'm already signed up. It's trying to get the printer to connect to it that is giving me the difficulty. The problem won't be because I've still got the old (non-Instant Ink) colour cartride installed, will it?

Many thanks

Colin

[Kumar0307]

@Colin2010

If you are already signed up, as I mentioned in my initial post, you cannot order ink supplies. It will be delivered to you automatically when the printer requires them.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Keep me posted.

[Colin2010]

I'm afraid that I find the Instant Ink website website extremely hard to navigate. There is a Sign-Out button at the top, but finding anything about my accour or my details on there is a nightmare.

I thought that it might help if I provided some illustrated details of what I'm doing.

As the instructions, I've gone into HP Smart and select Get Supplies:

I then get the following screen:

Many thanks

Colin

[Kumar0307]

@Colin2010

The Instant Ink account interface is easy to use.

For assistance, kindly refer to - HP Instant Ink - Manage your account

The Instant Ink welcome kit was sent to you on 20 Feb 2022. You should have both black and tri-color Instant Ink cartridges with you.

I see that you have not yet installed them in the printer and the Instant Ink service has not yet begun.

We shipped you ink, however your billing won't begin until you install an HP Instant Ink cartridge. Use your current cartridges until empty, then install the shipped cartridge.

Again, you do not have to order inks. When the ink cartridge is low/empty, it will automatically be shipped to you as the printer is enrolled in Instant Ink.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Colin2010]

I know all that. My colour ink hasn't run out yet. My black ink has, so I've installed the Instant Ink cartridge for black only. My printer now will not let me print.

As I've detailed above, I've attempted to enrole my printer, but I get an error (see my last message) and I can't work out how to proceed.

I'm starting to think that I should cancel my subescription to Instant Ink and just buy cartridges again.

Yours with great disapointment.

Colin

[Kumar0307]

@Colin2010

I understand your concern. You need not cancel the service as this issue can be resolved.

Once you install an Instant Ink cartridge, the service should be active. Make sure the printer is connected to the internet. If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.