When clearing jam,i jerked the encoder strip and the right mounting hole is ripped.

[TheMarsPlanet]

So at 7/2/17 i got a message said 'Paper Jam',so i open the cartrige door and saw 1 piece of A4 paper stuck in the printing line,so i tried force to take it out and i pulled the encoder strip.Then i realised that the right end of the encoder strip(Rectangle part of the right) is ripped,i didnt want to pay and it is still covered by warranty,how do i fix this issue? This is an Officejet Pro 8715 (8710 said on computer)? I can still move the ink carrige and can power on the printer.

[Jeet_singh · Accepted solution]

Hi @TheMarsPlanet,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues with your HP OfficeJet printer. Don't worry I'll be really glad to help you with this,

After reviewing your post, I see that while removing the paper from the printer, accidentally you have pulled out the encoder strip, this is not a customer replaceable part. I would personally suggest you contact phone support for available service related options. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[TheMarsPlanet]

Do i have to pay for the fix/replacement printer,since im covered in warranty? I would like to know before i fill out the form.

[Chimney_83]

Thanks for the reply, if your printer is under warranty, you would not have to pay for the replacement. 

Please do post your technical queries on our Forums for assistance.