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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-06-2021 01:51 PM

HP Recommended
Product: HP Officejet J4680
Operating System: macOS 10.15 Catalina

Error light says black cartridge so I replaced and it still says refer to device documentation and I don't know where to find it.  It isn't in my book.

1 REPLY 1

‎08-10-2021 01:12 PM

HP Recommended

@Belowdeck

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message?
  • Are you using a genuine HP ink cartridge?

Here is the document: 'Incompatible' or 'Defective Cartridge' message
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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