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HP Envy 5540
Microsoft Windows 8 (64-bit)

I am trying to set up a HP Envy 5540 printer and am having trouble finding the WPS pin.  There is no WPS pin included on any of the info supplied with the printer and it is not on the printer itself...I have read other solutions online but they involve using the CD (doesn't work...) and using www.123.hp.com/setup but am redirected to the hP store. It is set up to my wireless network but I can't add the printer to my laptop.....Help...I'm losing my marbles...

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Accepted Solutions
HP Recommended

Hello Community,

 

☑️In this video, you will see how to find the WPS PIN for your HP printer. You will be prompted to enter this PIN on your computer when setting up your HP Printer on the wireless network using Wi-Fi Protected Setup (WPS).

 

☑️ Find information here: An 'Enter WPS PIN' message displays during HP printer setup 

 

 

Agatha
I work on behalf of HP

View solution in original post

27 REPLIES 27
HP Recommended
Please explain exactly how you are setting up the printer in full detail and where you are seeing the messages.
HP Recommended

I am trying to connect the printer to my laptop via the Control panel - adding a new device option. My laptop can see the printer and when I click on it, it prompts for a WPS pin. I've tried the WPS pin on the back of my router but it says it is incorrect

HP Recommended
OK, do not use the WPS pin method. Follow the User guide and connect via Infrastructure method to your router. This is the best way.
HP Recommended

Sorry..but which way is the infrastructure....sorry to sound stupid

HP Recommended
What page of the User Guide are you on?
HP Recommended

I've set up the printer ok...it's got wifi and I've done everything the user guide has said.

My problem is on my laptop in trying to make the laptop see the printer. I am trying to add a new device via the Control Panel. It can see the printer and when I click on the printer, it prompts for a WPS pin...

 

HP Recommended
And you are installing the Full Featured Software and drivers file from the HP web site? Just run the .exe file?
HP Recommended

I am trying at the moment..but am getting 'failed - network error' although I am talking to you on the internet! 

HP Recommended
I suspect that is part of the problem. You need to fix this.
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