White blinking globe light

[Moo-Aaf]

I have a new DeskJet 3735 printer.  It was working fine since the set up but when I went to print today it is showing only as "Printer Offline".  The globe button is blinking white.  I have followed all the troubleshooters/virtual help guides on the HP website for this symptom with no luck getting it back online.  Reconnected it with my router - that's all fine. 

I don't know where I'm going wrong.  It would be great to talk to an actual person about this.

HELP

[Raj1788]

@Moo-Aaf

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? (wireless or USB)

How far is the printer from the router?

This is a connectivity issue.

Assign Manual IP to the printer

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

If the issue persists, click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor.

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)