Why am I getting a "Print Queue issue not fixed" error?

[DawnPhillips]

Why am I getting a "Print Queue issue not fixed" error?

[Dragon-Fur]

@DawnPhillips 

Welcome to the HP Community Forum.

"Why" questions can be tough to answer.

Generally the reason "why does this program not fix my problem" is because the diagnostic tool you are using OR the automatic response from the object of that program (printer software) is simply not written to find and fix all possible problems.

When a program runs into a problem -- and if an error message is generated at all -- the message might seem a reasonable response to what ever you are doing.  Conversely,  an error message might appear unrelated or vague to the point of being useless in context.

The message context in this instance is perhaps the result of an unresolved error when running diagnostics or the Print and Scan Doctor.  Less likely, the message might be the result of a failed job submission.

The source of the original problem might be that your Operating System / version is in trouble.

For example, in Windows

•  Windows Updates are Pending, needed, or stuck
• The Print Services is stuck - possibly because the computer is in need of being Restarted
• The Print Services is stuck / hung / corrupted - the program that generated the error cannot complete all the steps necessary to find and fix the underlying cause of the problem.
• The printer software is corrupted.
• The printer connection is not working, not connected, needs help.

What to do?

Not sure.

If you have not done so, you can certainly try manually fixing the print queue.

If that doesn't work,

Try / Consider

Uninstall the full feature software from Programs and Features 

Restart the computer

Install a fresh copy of the software for your Operating System / version

=========================================

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

Stop Print Services

Remove any files in the print queue folder(s)

Restart the Print Service

Manual Queue Reset

Details…

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

References / Resources

=========================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 2652 All-in-One Printer 

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