Why was I also transferred to Sapphire Softech Solutions

[elltee]

I searched the HP support database to find a reason why my HP6600 suddenly stopped printing over my wireless network while it was able to scan.  a chap popped up with a technician offering to help.  No identification that this was not an HP tech.  Requested access to my computer, which i granted while believing i was still talking to HP.  only after showing me all the issues with my computer - which was working fine - was i told it could be fixed for a fee.  once they had my agreement and information i learned this was not HP but was Sapphire.  I wonder now how i can get all this crap off my computer, restore it, let alone get a refund.  I thought HP was a bit more ethical than this.   If HP really treats its customers this way i plan to purchase elsewhere in the future.

[Dragon-Fur]

@elltee 

I am sorry this happened to you.

My Opinion

Nothing about this is from HP.

Whatever you clicked was not HP.

Whomever you let into your computer was not HP.

Whomever you agreed to pay was not HP.

People who are not HP that are trying to steal your money, personal information, and worse, are certainly not going to admit they are rats.  They say anything they can to convince you to give them what they want.  Insidious.

What to do?

Contact your bank / credit card company - claim for fraud damages in the amount you agreed to pay the scoundrels.

What else?

What ever has been "added" to your computer could be "anything" from benign to the extreme opposite.

Were it me, I'd reload the OS.

To restore my personal folders and files, I would use whatever backups I had made BEFORE the incursion.

What else?

The best our Community can do is to report the incident for Review.

Request for Review

• I have submitted a request that someone review your question / concern.

Worth Noting

• Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

References / Resources

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Riddle_Decipher]

@elltee I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.