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- Re: Why won't the set up process accept my valid post code?

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08-16-2016 09:18 AM - edited 08-16-2016 09:28 AM
No error message - just the text in red: "Please enter a valid postal code." I've lived at the same address for 22 years and I know the post code I entered is correct!
(By the way, following an earlier answer to a similar question, I have tried prefacing the code with country (UK) still to no avail.)
Thanks for any help to get me over this frustration.
Solved! Go to Solution.
Accepted Solutions
08-18-2016 04:26 PM
Hi @Tony74,
Thanks for reaching out to the HP Support Forums for a solution to your postal code entry issue.
I understand that you are trying to enter your postal code but you are being told that the postal code you are entering is invalid. I would like to help.
Are you trying to enroll with HP Instant Ink, or trying to place an online order?
You mentioned that you have tried a couple different things. Have you tried making sure the space in the postal code is there, or taking the space out?
I will watch for your reply so I can assist you further. Please reply at your convenience.
If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
08-18-2016 04:26 PM
Hi @Tony74,
Thanks for reaching out to the HP Support Forums for a solution to your postal code entry issue.
I understand that you are trying to enter your postal code but you are being told that the postal code you are entering is invalid. I would like to help.
Are you trying to enroll with HP Instant Ink, or trying to place an online order?
You mentioned that you have tried a couple different things. Have you tried making sure the space in the postal code is there, or taking the space out?
I will watch for your reply so I can assist you further. Please reply at your convenience.
If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP