Why won't the printer set up process accept my valid post code?

[Tony74]

No error message - just the text in red: "Please enter a valid postal code."  I've lived at the same address for 22 years and I know the post code I entered is correct! 

(By the way, following an earlier answer to a similar question, I have tried prefacing the code with country (UK) still to no avail.)

Thanks for any help to get me over this frustration.

[rb011 · Accepted solution]

Hi @Tony74,

Thanks for reaching out to the HP Support Forums for a solution to your postal code entry issue.

I understand that you are trying to enter your postal code but you are being told that the postal code you are entering is invalid. I would like to help.

Are you trying to enroll with HP Instant Ink, or trying to place an online order?

You mentioned that you have tried a couple different things. Have you tried making sure the space in the postal code is there, or taking the space out?

I will watch for your reply so I can assist you further. Please reply at your convenience.

If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[marjanell]

Why won't the set up process accept my valid post code? I have tried capitals spaces etc to no avail