Wireless Printer Problem

[jvalido]

I keep getting the following error message:

ERROR CODE

0XD8077900

KERNEL_EXEC_ST

The printer is completely disabled when I get that message.

 I can clear the error message by restarting the printer.

[danny-r]

@jvalido

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[jvalido]

Looking through older post, I found my problem, my comcast router. Got a new router (Linksys) and the problem went away. Thank you.

[5ilver5urfer]

May I know the brand and model number of your older router?

[jvalido]

It was the Comcast router, I'm using it as a modem now but I was wrong the problem didn't go away it just happens less often.

[5ilver5urfer · Accepted solution]

try this from your printer control panel :-

1. Click SETUP from control panel.
2. Select “Network Setup”
3. Select “Advance Settings”
4. Turn off IPv6
5. Click Yes

[derrylc]

HP Support fixed the problem by downloading a new driver and some new software. My Comcast router was not the problem.

[derrylc]

The problem was not with the router. HP Support fixed the problem by downloading a new driver and new software.

[jvalido]

Thanks. It looks like it did the trick.

[5ilver5urfer]

Great to hear that the solution works for you 🙂