Wireless connection

[MartinLeibo]

When I try that I get an error message saying the PIN is incorrect. Still back to the original issue too, the installation fails at the Network Device Installation, why is that?

[Barachiel]

Hi @MartinLeibo ,

Thanks for the quick response.

I would suggest to contact HP's phone support team for further assistance. 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

[MartinLeibo]

Thanks. I'll try chat when they open tomorrow, maybe they can connect to my system and check the errors.

[sandytechy20]

@MartinLeibo

I see that you were interacting with @Barachiel. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Yes, you can contact them when you find time.

They might have multiple options to help you on this.

Keep me posted.

Cheers.

[MartinLeibo]

Hi and thanks for reaching out. If you have any otger slutions to try I'd like to hear them. I have now reset my IP to Auto from Manual. Rebooted router, printer and MS Surface multiple times. Uninstalled drivers and package, still fails at the same point - Installing Network.......Don't have my notes in front of me, but it's the step after after I click the option for Wireless Installation.

Odd thing is, the system sees the Printer, Router sees the Printer

Cheers

Martin

[sandytechy20 · Accepted solution]

@MartinLeibo

Thanks for the response.

Try the below steps:

• Run the HP Print and Scan Doctor.
• Temporarily disable firewall software on the computer.
• Uninstall the HP driver and software.
• Reinstall the HP software.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.

[MartinLeibo]

Problem Solved - Antivirus & Firewall - deleted the application and worked fine. Installed HP drivers and software. Re-Installed Antivirus & Firewall, set firewall rulke to allow HP and printing and scanning like advertised.

Always the virus and firewall software

[Barachiel]

Hi @MartinLeibo ,

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉