Wireless connection

[MartinLeibo]

Hi All, just purchaed a HP Officejet Pro 6960. I have been having printing wireless. I have been through all the HP trouble shooting over the past 2 days. I am connected to the same wireless router as the printer. Works well with USB connected, but that's just not the way I work. Have uninstalled drivers and HP releated software, performed a reg clean and re-installed. I am using a MS Surface (brand new version), my wife is using an HP Elitebook X360 also brand new and that won't work either.  Previously had an Epson that was like plug and play 🙂 just the printer was a nighmare. This really should not that dificult, so either the product is not working, the drivers are bad,( have dowloaded from HP site as well as links provided with installation instructions) or something is weird. Wireless connection could not be stroger, the printer is next to the router and I'm sitting in the next room with an excellent conection. Also tried the option to connect to the printer wiithout needing the wireless router, that failed miserably too.

Thanks and hope someone out there can help me.

Cheers

[Barachiel]

Hi @MartinLeibo ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

How long are you facing this issue?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

First, let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

Once it is done, I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Follow this link and install the full feature driver software.

Keep me posted. 😉

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 

[MartinLeibo]

Hi Barachiel

The printer is new, 2 days ago I made the purchase. I have never been able to get it to connect. I will try your method and let you know if it works

Thanks

Martin

[Barachiel]

Hi @MartinLeibo ,

Thank you for the replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards, 

[MartinLeibo]

Hi

Followed all the instructions you gave. When I select:

Wireless - Make a wireless connection to this device, the network devices installation fails,

Any ideas for me to try now?

Thanks

[MartinLeibo]

If I look at advanced settings on the printer itself it has IPv6 turned on.....does this matter? Your original instructions said to set as IPv4

[Barachiel]

Hi @MartinLeibo ,

Thank you for the response.

Thanks for the update. Kudos to you for that. 🙂

Turn off the IPV6, and turn on the IPV4. 

Let me know. 😉

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[MartinLeibo]

No option to turn on IPv4, just to turn off IPv6

I'll give that a try

[MartinLeibo]

Turned off IPv6 on printer control panel. No difference. Have also tried Direct Connect wireless, printer no giving me a pin to enter into the direct connect wireless setting even though it is set to on. tried the password on the sheet I printed but that doesn't work. Getting a bit frustrated here this should be easy no?

[Barachiel]

Hi @MartinLeibo ,

If it's WiFi direct, try 12345678 This is the default password the printer set's. Let me know. 🙂