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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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HP Recommended
iMac (Retina 4K, 21.5 inc, 2017)
macOS 10.15 Catalina

I can print PDF files successfully. But trying to print through Word, I get the error:

 

"Stopped- The file 'private/var/spool/cups/tmp/002c75f93da56' could not be opened, 1 page"

 

I've tried restarting the computer, printing various different Word files, all the same result.

 

I'm using an HP Color LaserJet MFP M180nw

 

 

3 REPLIES 3
HP Recommended

I found a solution. I reset the printing system and deleting the HP printer. I then added the printer back in. This time when choosing kind I skipped the suggested AirPrint and chose "Generic PostScript Printer". Printing immediately returned. So far all my print jobs have worked nearly as soon as I press Print. I do not use the wireless feature of the printer so I do not know how that will work with this solution.

HP Recommended

That worked for me as well. Thank you.

HP Recommended

I just deleted the printer from my Mac and added it back in.  No other changes necessary.  Worked perfectly

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