Won't print black ink, tried all the steps online to diagnose and fix

[SRBROKENPRINTER]

My printer prints just fine except for black ink. It will not use the black ink at all when printing. I have looked up the diagnostics and solutions on HP's website and none have worked yet. I unclogged the vents on my cartridges, cleaned the printheads, and made sure I am using genuine HP cartridges. My printer is out of warranty, so besides buying a new printhead or printer, what can I do? 

[DavidSMP · Accepted solution]

@SRBROKENPRINTER,

Thanks for stopping by the Hp forums. A good day to you. I have reviewed the post. It will be a pleasure to assist you. Awesome troubleshooting and terrific presentation of the issue. Kudos to you for that. I see that you are posting for the first time and it will be a privilege to assist you here.

• DId this occur after a recent power outage or surge?
• Does it make photocopies in black directly from the printer?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/document/c00489...  and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware by connecting it to a computer.
• Now make 2 photocopies in black directly from the printer without any communication from the computer.

If it fails to copy in black then perform all the relevant steps from this link: https://support.hp.com/us-en/product/hp-photosmart-7510-e-all-in-one-printer-series-c311/5070118/mod... (Fixing Print Quality Problems for the HP Photosmart 7510 e-All-in-One (C311) Printer Series  ) if it has not yet been done by you.

• Perform Solution 1 to Solution 7 correctly and replacing the faulty ink cartridge after diagnosing the print quality report should fix the issue. Except that don't replace the ink cartridges just yet.
• If the printer has no hardware issues the situation should get corrected.

If the issue persists, then the printer's hardware is faulty and it needs to be replaced. I am being honest here by keeping your best interest in mind without beating around the bush. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[SRBROKENPRINTER]

Thank you so much, I tried that and after a few attempts of test printing the ink slowly got darker and now it is working just fine for printing. Now my only issue with the printer is that while it says everything is connected to the internet under the settings, and I can print just fine, it will not connect to online services featured on the main menu.

[DavidSMP]

@SRBROKENPRINTER,

I appreciate your quick response. It is awesome to hear from you again.  I thank you for accepting this as a solution. Your efforts are amply appreciated. It has been an absolute honor to share this platform with you and to work with you.

• Are you not able to connect to web services?
• Have you enrolled in the instant ink program?

Please provide this information for me to assist you correctly since disabling and enabling web services may make you lose your Instant ink account.

Take care and have a super year ahead and stay healthy and smile big. 🙂

[SRBROKENPRINTER]

No it's not connecting to web services. I'm able to print just fine over Wi-Fi, but for some reason it's not allowing me to connect to web services and it comes up with an error code shown in my attachment. I've also attached the result of the wireless test that shows that everything should be working properly, according to the test.

[DavidSMP]

@SRBROKENPRINTER,

Thank you for your super quick response. I looked into it comprehensively and your efforts are truly appreciated. Follow all the relevant steps from this link: https://support.hp.com/in-en/document/c05337026 (HP Printers - Cannot Connect to Web Services) and check if the issue gets resolved.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care and have a blessed week ahead. 🙂

 Cheers!