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‎09-20-2017 01:46 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi there. I am getting the wrong ink sent to me through HP Instant ink.  The tri colour cartridges are too big and will not fit in my hp envy 4520. Why am I getting sent the wrong ink. The tri colour I just took out is small and the one I got sent was too big to in there.  Shouldnt they be the same size as the one I took out? Thanks

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 02:08 PM

HP Recommended

Hello Sharpy,

 

Welcome to the HP Support Forums. HP ships the largest capactiy ink cartridge for customers enrolled in the HP Instant Ink program.  The larger cartridge may look different than the standard capacity cartridge that was installed in your printer but should fit fine.  The larger capacity cartridge for your HP Envy 4520 is the HP 63XL...this should be the cartridge that you received (if not please report back on this thread).   To ensure that you have a good path forward on installing the replacement cartridge, I'm including the following link with instructions and a video.

 

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0374...

 

I hope that this information is helpful.

 

Regards,

 

Steve

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this helped to solve the Question or Problem. Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

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9 REPLIES 9

‎09-20-2017 02:08 PM

HP Recommended

Hello Sharpy,

 

Welcome to the HP Support Forums. HP ships the largest capactiy ink cartridge for customers enrolled in the HP Instant Ink program.  The larger cartridge may look different than the standard capacity cartridge that was installed in your printer but should fit fine.  The larger capacity cartridge for your HP Envy 4520 is the HP 63XL...this should be the cartridge that you received (if not please report back on this thread).   To ensure that you have a good path forward on installing the replacement cartridge, I'm including the following link with instructions and a video.

 

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0374...

 

I hope that this information is helpful.

 

Regards,

 

Steve

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this helped to solve the Question or Problem. Although I am an HP Employee, I am speaking for myself and not for HP.
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‎09-20-2017 02:09 PM

HP Recommended

Something obviously was miscatogorized, contact Instant Ink in the US via Chat or Telephone via this link:

https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249?sku=INST...

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‎09-20-2017 02:13 PM

HP Recommended

Hi Sharpyspooks,

The ink cartridges you get through instant ink are not the same as ink cartridges sold in retail stores. 

 

HP Instant Ink cartridges contain more ink than standard ink cartridges and last longer.  They should still fit in your printer, however! 

 

This document describes the program in more detail.  It also references a chat option at the top of your account page. 


I would recommend you try inserting the cartridge you have received and if it will NOT fit - use the chat option on your instant ink account page to talk directly to the instant ink team for a replacement. 

 

I hope this resolves your issue!
Jean

I am an HP Employee
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‎09-20-2017 02:21 PM

HP Recommended

The HP Instant Ink cartridges are larger, and will work and install correctly in your printer. Please go ahead and install them.

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎09-20-2017 02:22 PM

HP Recommended

Here is the link to the specific Instant Ink video explaining the size difference.  Hope this helps.

 

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/videos

 

Go down to the videos and the first one should say:   Installing and Using HP Instant Ink Cartridges...

 

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
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‎09-26-2017 11:00 PM

HP Recommended

Hello Steve.  Thank you for your help.  Now managed to fit in Tri Colour 🙂 so all is well now

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‎09-26-2017 11:02 PM

HP Recommended

Thanks Jean. Managed to fit Tri Colour in the end so all working now 🙂 

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‎06-20-2019 08:09 PM - edited ‎06-20-2019 08:12 PM

HP Recommended

I can not get the 63XL to fit into the Envy 4520.  The clip will not click all the way down.  It is definitely  different.   The bridge on the top of the cartridge is made differently from the regular 63 black cartridge that I am replacing.  

I am thinking about shaving it down since I have no way to return an opened cartridge.  Any ideas?

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‎06-21-2019 09:33 AM

HP Recommended

CmacC,

Sorry to hear you are having issues with the XL cartridge. I have checked two portals to make sure that cartridge is compatible with your printer (Envy 4520), and the 63XL cartridges are compatible. You might need to wiggle the cartridges into its slot to shut the cartridge clip on top. 

 

I would definitely not shave the ink cartridge, as that would void the warranty. 

 

If the cartridge still will not fit, I recommend returning it as defective and possibly signing up for HP Instant Ink instead: https://instantink.hpconnected.com/r/plans/edit?jumpID=va_nxc3gze76w. 

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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