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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: button sequence combination to reset the HP DeskJet 3630...

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11-09-2021 09:09 PM
We need the button sequence combination to reset the HP DeskJet 3630 printer to factory settings.
Apparently, we set up a custom password for EWS auth. The android HP Smart app fails to connect the printer to a new WiFi net.
The Windows one is asking for an EWS custom login/password, which we do not remember.
I have searched extensively and had no luck. Found a message from an HP employee saying instructions are specific and therefore not public. This is delusional. Please help.
11-18-2021 05:58 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand the printer is requesting a login password. We can perform a factory defaults on the printer to resolve the issue
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!
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I am an HP Employee