I get the error message "cartridge can only be used in printer that initially installed it" after taking ink from my Officejet 8710 that broke and putting it in the 8715. The ink is almost full in all cartridges. I checked the printer settings and the "disable cartridge settings" is set and applied. Firmware is up to date. I have over $100 in ink I don't want to throw out!
I tried the steps below and the new printer won't except ANY of the ink cartridges from the previous printer that is the same exact model. I had to purchase all new ink for $130 and now my previous full ink cartridges can't be used. Any other solution? I updated the firmware.
I believe you are trying to use the setup ink cartridges that came with the Officejet 8710 printer in the Officejet 8715 printer. It will not work. These are 'setup' ink cartridges that are intended to initialize a printer. It will only work in the original printer it came with. If it was regular ink cartridges, you could have used them on the new printer.
I hope this answers your query.
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