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‎03-14-2012 05:43 PM

HP Recommended

HP Offisejet 5610 All in one printer suddenly displays Cartridge Error.  Refer to device documentation to troubleshoot.  Any suggestions?  Troubleshooting hasn't resolved the issue.  Thanks.

16 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2012 04:06 PM

HP Recommended

Problem solved after cleaning cartridge contacts.  Thanks.

View solution in original post

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15 REPLIES 15

‎03-15-2012 03:42 PM - last edited on ‎04-19-2016 09:13 AM by HP Administrator

HP Recommended

Please go through the troubleshooting steps in the following link

http://support.hp.com/us-en/document/c00428054

 

 

 

 

 

 


Although I am an HP employee, I am speaking all this from my own experience and not for HP.

 

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‎03-15-2012 04:06 PM

HP Recommended

Problem solved after cleaning cartridge contacts.  Thanks.

1 person found this reply helpful
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‎04-26-2013 10:05 PM

HP Recommended

Cartage problem

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‎04-29-2013 07:41 AM

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@ Arthtarul-  I will need a little more information in order to help out.  Is this the entire error message that is displaying on the printer?  What model of printer do you own?  And are you using genuine non-refilled HP ink? Is the printer plugged directly into a wall outlet? This reason I ask this is because if the printer in not plugged in properly that can cause false error messages on the device. If you do have the same printer that is listed in the link above; have you tried those steps listed ? Have you tried replacing the cartridges in the printer? 

I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
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‎06-25-2013 06:46 AM

HP Recommended

can u help my hp J3508 having cartridge error and ask to refer device documentation for troubleshooting

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‎08-23-2013 08:59 AM

HP Recommended
@cassandralai wrote:

can u help my hp J3508 having cartridge error and ask to refer device documentation for troubleshooting

Have you tried cleaning the cartridge contacts?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎03-12-2014 12:25 PM

HP Recommended

I'm having the same problem with my HP Officejet 5610 All-in-One. "Carterage error: incorrect carterage" which makes no sense because it was the correct carterage yesterday and ever earlier today. Tried cleaning, but to no avail. All I've seen is people with the same question, not an answer. Can anyone help?  

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‎06-08-2015 05:56 AM

HP Recommended

cartridge error ! the printer don`t work

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‎06-08-2015 06:12 AM

HP Recommended

I wait for replay about my problem

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