code 0*6100004c

[hadiba]

code 0*6100004c

[Max3Aj]

@hadiba, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 0x6100004c typically indicates a carriage jam or internal hardware issue with your HP printer. Let’s walk through some steps to resolve this:

Power Reset the Printer

• With the printer turned on, unplug the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

This simple reset can often clear temporary hardware glitches.

Check for Paper or Carriage Jams

• Open the cartridge access door.
• Look inside for any jammed paper, foreign objects, or obstructions in the carriage path.
• Gently move the carriage (where the ink cartridges sit) from side to side to ensure it moves freely.
• Close the access door and try printing again.

Clean and Reseat Ink Cartridges

• Open the cartridge access door.
• Remove the ink cartridges.
• Gently clean the electrical contacts on the cartridges and inside the printer using a lint-free cloth slightly dampened with distilled water.
• Reinsert the cartridges and close the door.

Update Printer Firmware

• Make sure your printer has the latest firmware installed.
• Visit the HP Software and Driver Downloads page and enter your printer model to check for updates.

If the issue persists after trying all the above steps, it may indicate a hardware failure. In that case, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - Deutschland | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support