colour printing NG

[jrahockey51]

I am having trouble printing color properly, tried printing a Print quality Diagnostic page, seems there is no Cyan or light Cyan. Print cartridge level shows over  well half. tried cleaning print head as in the instructions on the HP web site, using distilled water. After all this was told to change print cartridge. My question is is it possible to be the print head in my printer where the print cartridge goes in, or is there anything else that could be the problem. I use the color very very little even maybe several months. Any help is appreciated

[Echo_Lake · Accepted solution]

@jrahockey51
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. This sounds like cartridge related issue, not a printhead however you can remove the colour ink cartridge and print only with black ink.

Click here: https://support.hp.com/in-en/document/c00033152 to know more about Printing with One Ink Cartridge. However, I would recommend considering replacing the faulty ink cartridge for better printing

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jrahockey51]

hello, yes it was the print cartridge, put in new cartridge and prints fine. I was hesitant to buy a new cartridge, only to have the problem in the computer. I started to look for a new HP printer, but HP has a policy on new computers, THEY CHANGE PRINT CARTRIDGE 3 so the new cartridge I purchased would have been useless if I purchased a new computer, thank you again 

[Echo_Lake]

@jrahockey51

Thank you for posting back. 

Don't worry this can be taken care, as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.