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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-25-2017 06:58 PM

HP Recommended

I have HP Photosmart C4680 All-in-One Printer. Just recently when scaning or copying, the out put page has broad vertical stripes of black to gray bands.  Prints just fine when printing from the pc but will not print from scan or copy.

 

help,  Do i have to buy a new printer??

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2017 09:33 PM

HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

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View solution in original post

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3 REPLIES 3

‎05-25-2017 07:59 PM

HP Recommended

Take a look at this HP doc.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎05-25-2017 09:27 PM

HP Recommended

Tks but that didn't work. These are broad wide black bands.

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‎05-25-2017 09:33 PM

HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
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