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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
WhidbeyPete
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Solved!

copy, scan issues

‎05-25-2017 06:58 PM

HP Recommended

I have HP Photosmart C4680 All-in-One Printer. Just recently when scaning or copying, the out put page has broad vertical stripes of black to gray bands.  Prints just fine when printing from the pc but will not print from scan or copy.

 

help,  Do i have to buy a new printer??

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8lives
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‎05-25-2017 09:33 PM

HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

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8lives
Level 14
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‎05-25-2017 07:59 PM

HP Recommended

Take a look at this HP doc.

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WhidbeyPete
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‎05-25-2017 09:27 PM

HP Recommended

Tks but that didn't work. These are broad wide black bands.

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8lives
Level 14
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Message 4 of 4
Flag Post

‎05-25-2017 09:33 PM

HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

Was this reply helpful? Yes No
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