cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
WhidbeyPete
Level 1
3 1 0 0
Message 1 of 4
403
Flag Post

Solved!

copy, scan issues

HP Recommended

I have HP Photosmart C4680 All-in-One Printer. Just recently when scaning or copying, the out put page has broad vertical stripes of black to gray bands.  Prints just fine when printing from the pc but will not print from scan or copy.

 

help,  Do i have to buy a new printer??

1 ACCEPTED SOLUTION

Accepted Solutions
8lives
Level 14
12,684 12,670 865 1,554
Message 4 of 4
Flag Post
HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
8lives
Level 14
12,684 12,670 865 1,554
Message 2 of 4
Flag Post
HP Recommended

Take a look at this HP doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
WhidbeyPete
Author
Level 1
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Tks but that didn't work. These are broad wide black bands.

Was this reply helpful? Yes No
8lives
Level 14
12,684 12,670 865 1,554
Message 4 of 4
Flag Post
HP Recommended

In that case you have a problem with the scanner hardware which can not be fixed.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation