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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎03-22-2017 12:57 PM

HP Recommended
Product: OfficeJet Pro 6970 All-in-One
Operating System: macOS 10.12 Sierra

Where can I take my HP OffceJet Pro 6970 All-in-One Series, purchased 9/18/16, to have non functioning feeder repaired?

Is this covered under the one year limited warranty?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 01:31 PM

HP Recommended

Hello there,

 

Just wanted to check if you have tried a bit of troubleshooting on your automatic document feeder (ADF) issue? I see you are running Sierra, and if you are using the ADF to scan, have you tried installing the HP Easy Scan on the Mac App Store on your computer, then starting the scan from it? That app is the best way to start scans in Sierra and might get your ADF working.

 

Also, you can try to troubleshoot paper feed issues by cleaning rollers and checking for obstructions. Go to HP OfficeJet 6900 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper for steps to check for issues.

 

Let me know if any of this helped.

 

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎03-22-2017 01:16 PM - edited ‎03-22-2017 01:19 PM

HP Recommended

Hello,

 

Please fill out this form, and then choose the most convenient option to contact HP for in-warranty products: HP Customer Support - Contact. (Scroll down on the page to see the form.)

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
Was this reply helpful? Yes No

‎03-22-2017 01:31 PM

HP Recommended

Hello there,

 

Just wanted to check if you have tried a bit of troubleshooting on your automatic document feeder (ADF) issue? I see you are running Sierra, and if you are using the ADF to scan, have you tried installing the HP Easy Scan on the Mac App Store on your computer, then starting the scan from it? That app is the best way to start scans in Sierra and might get your ADF working.

 

Also, you can try to troubleshoot paper feed issues by cleaning rollers and checking for obstructions. Go to HP OfficeJet 6900 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper for steps to check for issues.

 

Let me know if any of this helped.

 

I work on behalf of HP

Was this reply helpful? Yes No

‎03-22-2017 01:55 PM

HP Recommended

I cleaned the rollers as suggested.  The document feeder is now working.  thanks.

Was this reply helpful? Yes No
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