envy photo 7830 won't print on photopaper

[FrankCaut]

@Senan6806

Hi

thanks for the link.

I am following the steps while answering this mail.

Unfortunately.

Didn't change anything.

To save color inkt i tried B/W

Tried Auto Select

After that I tried Photo tray

Both pictures where printer on the A4-paper

Any other suggestions?

[FrankCaut]

@Senan6806

A breakthrough!!!

When using Canon Image Browser and printing on default settings I get a print on photo paper. Hooray!

When I use 'preview' the printer prints on plain paper 😞

When I use Photoshop and I try all possible different settings it just prints on plain paper 😞

Strange that the Canon Image Browser supports HP 🙂

What could be wrong.

I don't want to use that program each time I want to print a picture.

Are we getting close?

[senan6806]

@FrankCaut

I don't think its a driver issue since it's printing from another application. Are you having issues only while printing from Photoshop?

Cold you also try these steps.

[FrankCaut]

@Senan6806

Hi Senan

Nope sorry. Prints are on plain paper, although i asked prints from the phototray on photopaper.

Please, is it possible for me to do the start-up installation from scratch?

[senan6806 · Accepted solution]

@FrankCaut

Yes, we can try setting up the printer from scratch. In order to do that we have to reset the printer to factory settings, uninstall the existing printer software, reset the mac printing system and then re-add the printer. 

I've send you a private message with instructions on how to factory reset the printer. 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

[FrankCaut]

@Senan6806

Hooray!!!

Thanks for your patience and your help.

Champagne is flowing!

[FrankCaut]

Hi Senan

Since your help and support I can print now.

But when I login to HP connect, the printer isn't recognised anymore (even with my claimcode)

And what concerns the HP Instant Ink, the printer doesn't find the printer anymore and doesn't see the latest printjobs I did.

The printer itself tries to connect to HP, but doesn't find any connection.

How can I reinstall all the previous feature there?

Greets

Frank

[Jeet_singh]

@FrankCaut,

It looks like you were interacting with @senan6806, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you the printer seems to be working fine, however you are having issues with your Instant ink account. Don't worry we're here to help you.

I would need to know few details regarding your Instant ink account to help you get this sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Riddle_Decipher]

@FrankCaut

(Switching to a public post, as no personal information is being shared anymore)

Welcome back! I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

A few things we need to do: Click here for steps on turn off web services, once you've completed the steps,
I recommend you - Click here for steps to turn it back on.

Once done successfully, log into the HP Instant Ink account > Open notifications > Click on "Keep Registration" follow the instructions > Go back to notifications "Select Add printer now" and follow the instructions to get started and then you can print again without any trouble.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[FrankCaut]

Hi

I followed the steps you suggested.

But HP Connected tells me my claimcode is invalid.

And HP Instant Ink tells me I am not registred anymore.

What HP Instant Ink is concerned it's true I ended my Ink-plan since Novembre 8th. That could be correct because it's been a while since I had any webcommunication with this service.

Can I re-install both of my accounts (HP Connected & Instant-Ink)

Please, help

Greetings

Frank