error code 0x00829c98 HW WATCHDOG C

[johnjcb]

hello i have loads of faults with my hp envy photo 6234 i have just pulled the plug out and restarteD IT AND GOT THE ABOVE ERROR MESSAGE, ive had hp remote access it 3 times in last week trying to rectify why every couple of hours it resets and it cant connect to my laptop even tho the laptop is next to it, and its saying connected,

its less than 5 months old, also has an extended warranty with currys yet no one wants to repair it. 

ive turned it off loads

ive uninstalled it more times than i should need to, 

i paid £99.99 to only manage to print test pages, now its printing full black pages.

and 19.99 for an extended warranty where they wont repair it cos were still in a bloody lockdown

[Betty0610]

@johnjcb

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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[Skidraw]

I have the same problem on 6232 

I tried to follow the indications but not solved can you help me please?

Tks

[Betty0610]

@Skidraw

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!