error code CC4EB9343 on ENVY 5535

[snctripp]

Followed Virtual Agent  to clear a scan/copy problem. Unplugged from printer and then wall outlet. wait 30 seconds. plug all back in. Code CC4EB9343 comes on screen with power button light and all screen lights flashing. Whats up?

[Mans]

@snctripp 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

Please update the firmware of the printer: Update the firmware on an HP printer.

Don't hesitate to contact us in case of need.

Best regards,

[snctripp]

Sorry, the code was C4EB9343.  Trying to get inkjet printer to SCAN and COPY after firmware update fall 2020. When first purchased, had to load Scan/Copy software to printer (it was sent by HP in email). I have lost that email and cannot find that software patch on HP website.

[snctripp]

Sorry, the code was C4EB9343.  Trying to get inkjet printer to SCAN and COPY after firmware update fall 2020. When first purchased, had to load Scan/Copy software to printer (it was sent by HP in email). I have lost that email and cannot find that software patch on HP website.

[Mans]

@snctripp 

Thanks for your return,

HP ENVY 5530 e-All-in-One Printer Series Firmware Update: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5530-e-all-in-one-printer-series/...

The full version of the software and drivers can be found at the following link: https://ftp.hp.com/pub/softlib/software12/COL47810/mp-115828-6/Full_Webpack-116-Full_Webpack.exe.

Are you registered for HP Instant Ink?

Don't hesitate to contact us in case of need.

Best regards,