error code "oxc4eb02ff" help

[ysa084]

hi,

Error Code OXC4EB8004 Smart tank Flashing. Printer locked and not responding.

I updated this product firmware aafter update two printer printer start but show error (0XC4EB8004)

And i change print head but error not solve.

My printer keeps flashing Error code 0xc4eb8004. 

I have unplugged countless times - at wall socket and at the back. No remedy.

Please help....!

[sandytechy20]

@ysa084

Welcome to the HP support community.

I understand that you are getting an 0XC4EB8004 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[IT_at_Home]

Hi,

I have the exact same error code. Could you please a private message on how to solve this?

Thank you

[Rainbow23]

Hi @IT_at_Home,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
- If possible, get back to us with the snapshot of the error message.

Take care and have a great day ahead.

[IT_at_Home]

Hi Rainbow23,

Sorry I didn't get back to you sooner.

Model is: HP Smart Tank 615 (FPU: Y0F71-64010).

Connection: Windows 10 computer, USB + wireless sharing

Below is a photo of the full error code.

Thank you

[Rainbow23]

Hi @ysa084,

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

I see that you are getting 0x error on your HP Smart Tank 615 printer.

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

You may also check this document link.

Let me know if this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[IT_at_Home]

Hi,

I'm tried that fix but it didn't work. I did it 3 times. There was one time where the error went away briefly and before I could print a page, the error came back.

Would there be any other fix or can I send it in for service?

Thanks!

[Rainbow23]

Hi @IT_at_Home,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!