error printhead not for use in this machine and not reading new cartridges prior to that e710a

[katt6]

put new ink in  it wasnt reading filled   so i removed cartridges and print head

i wiped rinsed print head with water .. prob should not have done that because now

im getting error on printer  that print head is not intended for use on this printer. tried reinstalling printhead tried unplugging printer using real hp ink.. cant get past this error  thanks for help

[katt6 · Accepted solution]

when  i put new cartridges in they did not fit   snap in like they usually do- in past hear click when i put cartridges in but not now

[katt6]

bought a new hp   having prob setting up installing  unable to post  a new post

[katt6]

     COULD NOT FIX   SO I BOUGHT A NEW HP   ENVY 6258  IT    WONT COMPLETE SET UP
             ALSO  UNABLE  TO POST THIS ON ITS OWN WHY    clicked on button on app to down load software nothing happened tried 3 times

then clicked other button - i guess not full download

1- when i click on printer  scan it said software needed

 so i went to hp site and dl full version

2- full version wont load completly stops at network settings  trouble shooter had same issue  cant scan cant print from web printer not showing up under printers so i cant print

  should i deleate that first smaller dl

[asmita6658]

Hi @katt6

What's the operating system installed on the computer? Is it Win10? 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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