-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: faulty powerbutton

Create an account on the HP Community to personalize your profile and ask a question
04-14-2025 11:39 AM
The power button doesn’t work. I always have to unplug or plug in the power cord to use the printer
Solved! Go to Solution.
Accepted Solutions
04-15-2025 03:27 PM
@Don379, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If the power button on your HP printer does not seem to work, you can follow these steps to turn the printer on or off:
Unplug the Power Cord: If you plan to store the printer for a long period or the power key does not seem to work, unplug the power cord.
Plug in the Power Cord: Plug the power cord back into the printer. This can be done if the printer did not shut off with the power button. After plugging the power cord back in, the printer should automatically power on.
Initialization and Printhead Preparation: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.
Sleep Mode Note
When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. Any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately.
To change the sleep mode time, see the guidelines on changing the sleep mode setting.
Sources
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee
04-15-2025 03:27 PM
@Don379, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If the power button on your HP printer does not seem to work, you can follow these steps to turn the printer on or off:
Unplug the Power Cord: If you plan to store the printer for a long period or the power key does not seem to work, unplug the power cord.
Plug in the Power Cord: Plug the power cord back into the printer. This can be done if the printer did not shut off with the power button. After plugging the power cord back in, the printer should automatically power on.
Initialization and Printhead Preparation: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.
Sleep Mode Note
When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. Any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately.
To change the sleep mode time, see the guidelines on changing the sleep mode setting.
Sources
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee